A passive monitoring system captures customer experience data from a network. The system brings a fully integrated multi-technology deployment (2G, 3G, 4G, NGN IP, Fixed-line) with modularized applications to identify and investigate customer service and network issues. Open interfaces allow the export of customer data to Business and Operations Support systems (BSS/OSS).
* Detection and investigation of network and service issues
* Capturing and correlation of end-to-end customer experiences
* Customer experiences monitoring to prevent churn
* Roaming service performance and quality management
* Business Intelligence generation
* KPI definition on raw signaling message data