Product Name
Guavus Service Assurance
Description
Automatically create, update and remediate network tickets based on KPI monitoring, base-lining and anomaly detection. Mean Time to Repair includes real-time root cause analysis and anomaly detection. Works to detect and diagnose service issues based on attributes of affected customers and route calls from affected customers to appropriate call menus based on problem severity. Includes drill-down analysis into radio frequency performance, radio conditions and content mix for each service and provider. Clarify the impact of network operations on customer support by linking planned maintenances and outages via real time anomaly detection and root cause analysis.
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