Product Name
Tollgrade Virtual Broadband Technician (VBT)
Description
A handheld diagnostic tool used by field technicians that pinpoints the causes of repeat and chronic problems within a customer’s premises or in the local access network that disrupt or slow down broadband service. Placed in line with the residential DSL modem, it performs a series of tests and can diagnose the cause of the problem, whether it lies within the customer premises (e.g., electromagnetic interference in the home) or anywhere in the local access network and can confirm when the problem is fixed. Automatically runs a battery of 50 tests, and includes intuitive test results, allowing technicians to take action to address many of the most common problems, including:
No Internet service
Slow Internet service
Random dropping of connection
Poor speed or connection at particular time(s) of day
Network equipment or CPE / modem problems
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