Product Name
Real-Time Work Management
Description
Operational intelligence software suite that supports work management allowing line balancing across multiple locations and channels. All work items are automatically assembled in real-time into a centralized queue identified by type, priority and estimated process time based on pre-defined and configurable rules. Features include: * Multi-channel transaction capture * Short interval scheduling * Line balancing * Virtual queue creation * Real-time resource availability * Work prioritization & allocation * Intra-process management * Performance monitoring * Quality assurance
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