Product Name
Netcracker Customer & Partner Management
Description
Customer & Partner Management leverages analytics to improve customer and partner relationship management, introduce customer care and drive loyalty improvement initiatives. Allows development, management and personalized customer- and partner-centric interactions by centralizing and analyzing related data. These structured and unstructured data are obtained from a variety of sources, such as IoT sensors, switches, routers, probes, VNFs, NFVI and the cloud.
Customer & Partner Management comprises the following modules:
* Customer Information Management
* Loyalty Management
* Contract & SLA Management
* Customer Order Management
* Customer Care & Problem Management
* Partner Management
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